FAQ

We accept .TIF, .TIFF, .EPS, .AI, .PSD, .JPG, .PNG, and .PDF.

Each file must be 100MB or smaller.

No. Only single-page PDFs are supported. Multi-page PDFs will render page 1 and ignore the rest.

• Print products (business cards, flyers, postcards): 300–350 dpi at 100% of final size. Bleed required.
• Large format products (banners, signs, flags): 150 dpi at 100% of final size. No bleed required.

Bleed is extra space beyond the trim line to prevent white edges after cutting. Always extend images to the bleed lines using our templates to ensure your design prints correctly.

No. Images must extend to the bleed lines to avoid uneven borders or white edges.

No. Outline all fonts before uploading. For Photoshop, provide a flattened file.

Yes. Flattening avoids layering and transparency issues.

• Photoshop: Unlock layers → Right-click → Flatten Image → Save as Photoshop PDF in CMYK at 300 dpi.
• Adobe Acrobat Pro: Tools → Print Production → Flattener Preview → Adjust settings → Apply → Save.

No. Remove all template guides or crop marks before uploading.

Low-resolution images have fewer pixels per inch and will print blurry. Internet images are usually 72 dpi—always use high-resolution files.

Yes. Download blank templates for all products on each product page.

No. Always flatten your files, as transparent elements may not print correctly.

Raster: Pixel-based, resolution-dependent (Photoshop). Low-res rasters may print blurry if enlarged.
Vector: Path-based (Illustrator), scalable without losing quality. Raster effects in vectors require high-resolution settings to print cleanly.

Borders are not recommended. Cutting shifts may make them appear uneven, especially on small products like business cards.

We recommend no smaller than 8 pt for most fonts. Test prints at home if unsure.

All products use standard 4-color process inks (CMYK). Color density below 15% may not print.

No. We do not print white, metallic, foil, or embossed designs.

No. We print only CMYK process colors. Spot or Pantone colors must be converted to CMYK. Color may vary up to 15%.

RGB and CMYK are two different color modes used for different purposes. RGB stands for Red, Green, and Blue. It is the color mode used for digital screens like computers, phones, and TVs. Colors are created by mixing light, so RGB is called an “additive” color model. Bright, vivid colors like neon greens or electric blues look great in RGB, but they cannot always be reproduced in print.

CMYK stands for Cyan, Magenta, Yellow, and Black (K). It is the color mode used for printing because printers use physical ink, not light. CMYK is called a “subtractive” color model, meaning inks are layered on paper to subtract brightness from white. Some bright RGB colors may look duller when converted to CMYK, since inks have a smaller color range than screens.

For best results, always convert your artwork to CMYK before uploading. This ensures the colors you see on your monitor are closer to what will actually print.

Blues and reds are the hardest to match accurately.

Overprinting occurs when two or more colors overlap to create a third color. Turn on Overprint Preview in Adobe Acrobat to check your file and avoid unexpected color results.

We do not provide design or editing services. Files must be print-ready. For assistance, see Design Services.

We print only from your print-ready files to ensure the final product matches your design. Changes could alter your intended results.

No. Once the order is “Approved” or “In Print,” files cannot be changed.

No. Upload a plain white design if you want a blank product.

We do not print adult content, copyrighted material, discriminatory content, FDA-regulated items, or currency.

Online proofs are available only for JPG, JPEG, or PNG files. PDFs, AI, EPS, TIF, TIFF, and PSD files do not generate instant proofs.

Online proofs display in RGB for screens. Printing is done in CMYK, which may cause color differences. Proofs are for layout, cuts, and folds, not exact color accuracy.

We guarantee approximately 85% color match to industry standards. Converting your file to CMYK before uploading improves accuracy.

We ship to the 48 contiguous U.S. states only. UPS or FedEx delivers all orders. PO Boxes are not accepted.

No. We use our designated carriers only.

No. Orders are shipped individually when completed.

Carrier is based on zip code, product type, and weight. Tracking information is emailed once your order ships.

It may take a few hours for the carrier system to update. Shipments leaving our facility today may not show immediately.

We will reship to the correct address and charge an additional shipping fee.

Orders ship after printing is complete. You will receive an email with tracking information.

No. All orders must be placed online. Pickup is not available.

All communication is via email for efficiency and tracking purposes.

Shifting can occur during cutting. Use our templates and avoid borders to reduce this risk. Extra prints may have minor press marks.

Use the “Report an Order Issue” link in the website footer to submit claims for printing errors, damage, or lost packages.

Sales tax is collected only in Utah. Utah customers must upload documentation to receive tax-exempt status. Customers in other states are not charged sales tax.